We maintain high standards for the quality of our products. If for any reason you would like to exchange or refund your order, please review the following guidelines:
Ready-Made Products
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Can be exchanged or returned within 14 days from the date of purchase.
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Products must be unused, in the same condition as purchased, and include the original invoice and price tag.
Made to Measure Requests
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Cannot be exchanged or returned as they are custom-produced based on the customer’s request.
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A made to measure request can be canceled or modified within 24 hours of placing the order.
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Please ensure you check your size carefully using our size guide or the full product description before purchasing.
International Orders (Outside Kuwait)
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Returns must be sent with a customs declaration.
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We will not be responsible for any charges incurred during shipping or customs.
Refund Process
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Once we receive your returned item, please allow up to 7 business days for processing.
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Refunds will be issued using your original payment method.
Contact Us
If you have any questions or are unsure before purchasing, please do not hesitate to contact us:
📧 info@shadow.com.kw